Having Trouble Registering or Paying with Your Credit Card?
About 3D Secure 2.0
We use 3D Secure 2.0 for credit card authentication.
3D Secure 2.0 (EMV 3-D Secure) helps make online card payments more secure by allowing your card issuer to verify your identity.
Depending on your card issuer and the transaction, you may be asked to confirm your identity using a one-time passcode, your card issuer’s app, biometric authentication, or another method.
Authentication requirements vary by card issuer. Additional verification may not be required for every transaction.
Possible Reasons for an Error
If you cannot register your credit card or complete a payment, one of the following may apply.
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Required authentication registration is incomplete
Your card issuer may require you to register for its authentication service before using your card online. Check your card issuer’s website or app for any required registration steps.
A fixed authentication password is not required by every card issuer. Follow the instructions provided by yours.
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Authentication settings need to be checked
If your card issuer requires activation or specific settings for 3D Secure 2.0, check that these have been completed. If prompted, follow the instructions on the authentication screen to finish verification.
For help with authentication settings or verification, please contact your card issuer.
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Your card does not support 3D Secure 2.0
Please contact your card issuer to confirm whether your card supports 3D Secure 2.0.
If it does not, please use another supported card.
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Your card issuer could not approve authentication
Your card issuer may decline authentication following a security assessment.
Please contact your card issuer for guidance. You may also try another supported credit card.
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Your card details may be incorrect
Please check that you have entered your card number and expiration date correctly.
