Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories.
June 30, 2020
Our acceptance of various international mail items has been temporarily suspended due to the novel coronavirus pandemic.Meanwhile, we will resume acceptance of mail items as noted below from July 1.
EMS and parcel-post/letter-post items by surface destined to China
EMS and parcel-post/letter-post items by air destined to Italy and New Zealand
Parcel- post/letter-post items by surface destined to Indonesia
Please check the postal service of each region for the latest information.
Japan post
 

Order and Shipping from overseas

JILL'S CLOSET receive an order from overseas.
 

International Shipping

・JAPAN POST
Your purchase will be shipped via EMS.
Shipping fee is 1,400 JPY.
(international flat rate to any country)

・tenso.com
Deliver from Japan,Deliver to the World.

 

Payment Method

Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
 

Cancellations

We do not accept order cancellation once payment has been completed.
 

Consumption Tax

Please note that the consumption tax amount shown is charged as a handling fee for international shipping.
 

Customs Duty

You will be liable to pay any customs or import duty.
Depending on laws and regulations in the country ofdestination, you may be charged import duties, customs fee, value-added taxes or local sales taxes.
As the recipient, you are liable for all such costs, and import duty or tax costs will be invoiced to you directly by the transportation service or local customs.
Payment for such costs will be necessary to release your order from customs on arrival.
You will be liable to pay any customs or import duty.
 

Time of Delibery

The time of delivery could be changed by the ordervolume and busy season.
Please confirm the order status at the right side of top page.

If total of your orders are over 30,000 JPY, your would be delivered 3 to 4 months later.
And we cannot receive your inquiry about the dateof your delivery.
 

In terms of the request to change your order and to add your order

In case of the credit card of the oversea customers, payment amount by your changed or additional order
often could not be changed by the customer's contract status of the credit card.

Therefore, if you would like to change your order or to add your order, please let us know by e-mail once.
After that,when you change your order or add your order, Your original order will be canceled once.
And your changed or additional order will be received.

But there are some case that your request is not received by re-order timing and our inventory situation.

After we send the shipment information of your order to you, you can not change and add the order.
 

How to register