About orders and shipping from overseas.

JILL'S CLOSET receive an order from overseas.
 

Delibery Time

For international orders and overseas shipping, we will ship within 15 days after payment is confirmed (excluding Saturdays, Sundays, holidays, and peak periods).
However, as all items are handmade, delivery times may vary depending on the volume of orders and busy seasons.
 
EMS Insurance Program

In the unlikely event of damage or loss, compensation will be provided for the actual loss incurred.
For EMS shipments valued at 20,000 yen or more, compensation of up to 2,000,000 yen will be provided in cases of damage or partial loss during delivery.
 

Japan post / EMS  International Shipping

Hong Kong , Singapore , Malaysia：1,900 JPY.
China , South Korea , Taiwan：1,900 JPY.
United Arab Emirates : 3,150 JPY.
USA , Guam : 3,900 JPY.
Australia , Canada , UK：3,150 JPY.

*There is also a maximum 20,000 yen insurance.

Please check the list of countries and regions where international mail can be sent.
≫ Service availability by country.
 

Payment Method

Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.

We have introduced the personal authentication service "3D Secure 2.0".
≫ What is 3D Secure 2.0 (credit card authentication service)?

3D Secure 2.0 is a personal authentication service recommended by VISA, Mastercard, JCB, and AMEX for safer credit card payments on the Internet.
3D Secure can be used by registering in advance with a credit card company.

≫ For customers who cannot register or pay by credit card.
 

How to check dog collar size

≫ Click here.
 

Cancellations

We do not accept order cancellation once payment has been completed.
 

Consumption Tax

Please note that the consumption tax displayed is charged as a handling fee for international shipping.
 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays caused by customs procedures.
 

What should I do if the package I received is damaged?

Please note that we are unable to accept returns or exchanges for items purchased using an international forwarding service, even if the item is defective.
 

Tracking result of international mail is "Import Canceled.

This means that the destination country has stopped the import process, and delivery has been interrupted.
If the tracking result shows "Import Canceled," the recipient must contact the nearest post office in the destination country to confirm the reason for the import cancellation.
We do not sell prohibited items and therefore cannot be held responsible for any issues caused by customs.
 

About the Photo Discounts.

Please note that overseas customers are not eligible for the photo discount.
This is because names often include both English and Chinese characters, which makes the verification process
very difficult and has caused many issues in the past.
Instead, if you send us photos of the item being worn, we would be happy to feature them on our Instagram account.
If you’re able to take some cute photos, we’d love to share them!
We’re looking forward to seeing your pictures.
 

In terms of the request to change your order and to add your order

For overseas customers paying by credit card, changes or additions to your order may not be reflected due to
your credit card contract status.

Therefore, if you wish to change or add to your order, please contact us by email first.
After we receive your request, your original order will be canceled, and the changed or additional order will be processed.

However, please note that your request may not be accepted depending on the timing of the reorder and our
inventory status.

Also, once the shipment information has been sent to you, changes or additions to the order can no longer be made.

 

How to register